Technical Support & Returns

Thank you for reaching out regarding a technical issue or return. We’ve made the process as simple as possible to ensure a smooth experience. Below, you’ll find all the information necessary for a quick and effective resolution.

  • Are you facing a technical issue? Complete our Case Support Form below. This will provide our technical team with the details they need to assist you in resolving your issue promptly.
  • For returns or exchanges (e.g., mis-ordered products, excess quantities, etc.), complete our Case Support Form below.

    We require a 33% restocking fee on returns within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. We require proof of purchase to honor a refund or exchange.

    Please note the following exceptions to our return and exchange policy:
    Discounted items are final and cannot be returned or exchanged.
    Returned items must have tags still on and be returned in original packaging.
    Returned items must have no visible sign of wear or use.
  • For our complete consumer policies & warranties, click here.

Case Support Form

For technical support or returns, please complete this form, and a team member will assist you with troubleshooting.

For emergencies, such as CO2 monitor alarm alerts, gas leaks, or safety concerns, please contact your local fire department immediately.

Order information:

Please check the stickers on your product box that begin with "S/N" and list the corresponding serial numbers below.

Please describe your situation in detail, including the issue you're experiencing, any troubleshooting steps you've already taken, and any relevant information about your product. This will help our team provide the most efficient support possible.