Technical Support & Returns

Encountering a technical issue or need assistance with a return or exchange?

Please fill out our Case Support Form below, providing our technical team with the necessary details to help resolve your issue quickly.

For returns or exchanges (such as incorrect orders, excess quantities, etc.), complete our Case Support Form as well.

Return Policy Details:

  • Restocking Fee: A 25% restocking fee applies to all returns made within 30 days of receiving your order.
  • Proof of Purchase: Proof of purchase is required for all refunds or exchanges.
  • Once your case support form is reviewed, a team member will send you a Return Merchandise Authorization (RMA) form.

Please note the following exceptions:

  • Non-Returnable Items: Discounted items are final sale and cannot be returned or exchanged.
  • Condition of Returned Items: Returned items must have tags still attached and be returned in their original packaging.
  • Condition for Return: Items must show no visible signs of wear or use.
  • Damaged Equipment: Please note that damaged equipment will not be eligible for a refund.

For complete consumer policies & warranties, click here.

Case Support Form

For technical support or returns and exchanges, please complete this form, and a team member will assist you with troubleshooting.

For emergencies, such as CO2 monitor alarm alerts, gas leaks, or safety concerns, please contact your local fire department immediately.

Order information:

Please check the stickers on your product box that begin with "S/N" and list the corresponding serial numbers below.

Please describe your situation in detail, including the issue you're experiencing, any troubleshooting steps you've already taken, and any relevant information about your product. This will help our team provide the most efficient support possible.